The recurring questions, dealt with here . Use the contact page for anything this misses.

What payment methods do you take?

UPI at checkout, or Cash on Delivery. Cards and wallets are not available here.

My parcel was damaged — what do I do?

Send the unboxing video within 48 hours of delivery. Damaged, wrong or missing items are replaced or refunded at our cost, return courier included.

How long do refunds take?

7 business days from the return arriving and checking out. A cancelled prepaid order reverses in 5 to 7 working days.

Where do you ship?

Almost everywhere. A few remote pin codes fall outside our couriers’ network — we contact you and refund rather than let the order sit. We do not ship outside India.

What is your return policy?

Within 10 days of delivery, provided the item is unused and complete with packaging and invoice.

Do you charge GST? Can I get a GST invoice?

No. We trade below the GST registration threshold and are not registered, so no GST is charged and we cannot issue a GST invoice. A plain sale invoice comes with the parcel.

Are these branded products?

Our catalogue is bought in and sold under the Tavora Gallery name — no manufacturer authorises or endorses us.

Can I exchange for a different size or colour?

We do not offer a direct exchange. Return for a refund and order the one you want.

Can I collect in person?

There is no shopfront. We sell online only, and the published address handles post rather than customers.